Lemon Tree Premier, Mumbai International Airport ★★★★

I stayed for 4 nights. What I noticed is that the breakfast buffet has good options. The room service was super fast. I ordered food and the food was delivered within 15 minutes, which was very fast and quick, that is what I like the most about the property.

I didnt like the cleanliness of room. I checked in the room no. 530. The bed sheets were not changed, the previous guests might have used it. Also the bathroom had water marks everywhere. I am not staying in some lodge, its not accepted from Lemon Tree and when you are paying such a high price. It doesnt matter to me, whether its peak season or off season, Or they should say we are sold out. Dont offer the room with soiled bed sheets and not properly cleaned washrooms. Also the staff behavious and training is very poor. After I highlighted the incident no one senior from the team tried to contact with me to discuss and listen to the problem, I had to ask for the duty manager then I was connected with her. Then she changed my room. Once I was waiting for the elevator at the lobby. Tires and exhausted, it doesnt matter whether I was tired or not but still. The elevator arrived and the hotel staff arrived later than I was waiting there and entered the elevator and did not even have the courtesy to ask or wait for me, he close the door and went to his floor. Its basic courtesy and manners in Hotel industry that you ask the guests politely. Even the service by the Citrus cafe staff and team was very very poor. Disappointing. Also I called and spoke to the reception that I will be checking out in 30 minutes please keep my Invoice ready, still the invoice with supportings was not kept ready. I had to wait for 30 minutes. What is the use of me calling then? The training and grooming of the staff was mediocre. The managers also needs to learn where they are working, they are not working in Raju Lodge, Mahesh Lodge or Rajesh Lodge? its a 3/4 star hotel.

I liked the staff’s behaviour

Bed linen, room quality & quality of room supplies. Nothing was premium, just ordinary

Cleanliness. Proximity with airport and restaurants nearby.

Wifi was not ready at the time of the check in. I had to wait for a couple of hours.

Location

Nothing

Ironing a shirt at ₹285, feel like too high!!

The room was slightly noisy .. cleaning need improvement too

Noise around the place

Breakfast spread was good, location was also close to Mumbai International airport, Friendly staff at reception and the restaurant.

The location is not there on the maps, and I had to literally search around for it. finally located with the help of reception staff. I was billed taxes extra in addition to the booking .com price, don't think that was mentioned when the booking was done

Staff in dining area

Entrance, Reception

Clean rooms

It took a few follow up with front desk to get my luggage in my room

Front Desk reception staff needs some serious improvement.

Wait period. For checkin For checkout For water bottle

Emplacement idéal Literie convenable Restaurants et établissement sympa aux alentours. Chambre rénovée (la mienne)

Room service et autres extras hors de prix. Par ailleurs, pas d’alcool en room service. Exemple : Me faisant livrer le 31 au soir en chambre un plateau dîner, il m’as été expliqué que l’on ne servait pas d’alcool même dans les chambres ? Comment est-ce possible pour un hôtel de cette catégorie et clientèle internationale. La réception me disant qu’il s’agissait d’une erreur..! sic .

Kevin Zimmerservice für alkoholische Getränke , Essen war überteuert

FRühstück gut und auswahl ausreichend